wilaot365 Privacy Policy
How your personal information is collected, used, and kept secure — wilaot365 tells you with full transparency.
wilaot365 (hereinafter referred to as "we", "us", or "the platform") operates a safe, transparent, and trusted online betting and casino platform for players in Bangladesh. We take the privacy of our users' personal information very seriously. This privacy policy tells you what types of information we collect, how it is used, to whom it may be disclosed, and what rights you have regarding your information.
By using the wilaot365 platform, you agree to the terms of this privacy policy. Please read it carefully. If you do not agree with any part of this policy, please refrain from using our services.
1 Types of Information Collected
wilaot365 collects various types of information to provide its services. This information comes mainly from two sources: what you provide directly, and information collected automatically while you use our platform.
1.1 Information You Provide
- Full name and date of birth (required for age verification)
- Email address and mobile number
- Username and password
- National ID card or passport number (for identity verification)
- Payment information such as bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (for bank transfers)
- Information you provide when contacting customer support
1.2 Automatically Collected Information
- IP address and device identification information
- Browser type, version, and operating system
- Date and time of access to our site
- Information about the pages you visited
- Gaming activity and transaction history
- Information collected through cookies and similar tracking technologies
2 Purpose of Using Information
wilaot365 uses the information it collects for the following purposes:
2.1 Account Management and Identity Verification
We use your information to create and manage your account, verify your identity, and ensure account security. Age verification is essential, particularly to confirm that the 21+ age requirement is met.
2.2 Financial Transaction Processing
Payment information is used to accurately process deposit and withdrawal transactions, prevent fraudulent activity, and ensure financial security.
2.3 Providing Customer Support
We use your contact information to resolve your issues and provide effective assistance through our 24/7 live chat support.
2.4 Platform Improvement and Personalization
Usage data is analyzed to improve the quality of our services, personalize your experience, and provide relevant offers.
2.5 Legal and Regulatory Compliance
Necessary information is retained to comply with anti-money laundering (AML) policies, implement responsible gaming guidelines, and meet applicable legal obligations.
3 Cookie Policy
wilaot365 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help our site remember your preferences.
We use the following types of cookies:
- Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions.
- Functional Cookies: To remember your language preferences and other settings.
- Analytical Cookies: To monitor site usage and improve performance.
- Security Cookies: To detect fraudulent activity and unauthorized access.
You can control or disable cookies through your browser settings. However, this may affect some functionality of the site.
4 Information Disclosure and Third Parties
wilaot365 never sells your personal information to third parties. However, information may be disclosed in the following circumstances:
4.1 Service Providers
Necessary information may be shared with our trusted partners to provide core services such as payment processing, technical infrastructure, and customer support. These partners are required to follow the same privacy standards as us.
4.2 Game Software Providers
Software providers such as Pragmatic Play, Spribe, JILI, and PG Soft may have access to a limited amount of usage data required to operate games. This information is used solely for the purpose of providing gaming services.
4.3 Legal Requirements
Information may be disclosed when legally required, or at the request of appropriate authorities to investigate fraud, money laundering, or other illegal activities.
4.4 Business Transfers
In the event of a business merger or acquisition, user information may form part of the transferred assets. In such circumstances, we will notify you in advance through a notice.
5 Data Security Measures
wilaot365 has implemented industry-standard technical and organizational measures to protect your personal information. Every connection on our platform is secured by SSL encryption technology, which keeps your information safe during transmission.
Our security measures include:
- Data transfer protection through advanced SSL/TLS encryption technology
- Storage of passwords and sensitive information in encrypted form
- Regular security audits and vulnerability testing
- Unauthorized access detection systems for accounts
- Restricted staff access — only authorized personnel can access personal information
- Regular staff training and privacy awareness programs
However, no data transmission over the internet is completely secure. We strive to ensure the highest level of protection, but an absolute guarantee of security is not possible.
6 Data Retention Period
wilaot365 retains your personal information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required to comply with applicable legal obligations.
- Information for active accounts is retained for as long as the account remains active.
- Financial transaction records are retained for the period required by legal requirements.
- Even after an account is closed, some information may be retained for legal obligations or dispute resolution purposes.
- Information for inactive accounts may be deleted or anonymized after a specified period.
7 User Rights
As a user of the wilaot365 platform, you have the following rights regarding your own personal information:
7.1 Right to Access Information
You may request from us at any time what information we hold about you. We will provide this information within a reasonable time.
7.2 Right to Correct Information
If any information stored in your account is incomplete or incorrect, you may contact us to request that it be corrected.
7.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.
7.4 Right to Object to Processing
In certain cases you may object to the processing of your information, particularly in relation to marketing communications.
To exercise these rights, contact us at: [email protected]
8 Privacy of Minors
wilaot365 strictly prohibits anyone under the age of 21 (21+) from registering or participating on this platform. We do not knowingly collect personal information from any minor.
If we become aware that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account. If a parent or guardian believes their child has registered on our platform, please contact us immediately.
9 International Data Transfers
Our servers and technical infrastructure may be located in various countries. Your information may be transferred to and processed outside of Bangladesh. In such cases, we ensure that the transferred information remains protected in accordance with the standards described in this privacy policy.
10 Policy Changes and Updates
wilaot365 reserves the right to update this privacy policy from time to time. For significant changes, we will publish a notice on our platform and update the "Last Updated" date at the top of the policy.
Continued use of the platform after any changes will be considered your agreement to the updated policy. You are therefore advised to review this policy regularly.
11 Contact Us
If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
Our privacy team will process your request as quickly as possible. We respect your right to privacy and are committed to resolving your concerns.