wilaot365 Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") apply between the wilaot365 platform ("Site", "we", "us") and its users ("you", "member"). By using the wilaot365.cam website or any of its services, you confirm that you have read, understood, and fully accepted these terms.

wilaot365 operates an online betting and casino platform for players in Bangladesh. Our services include sports betting, live casino, slot games, fishing games, and other online gaming options.

Where these terms are available in both English and Bengali, the Bengali version will apply to users in Bangladesh. However, in the event of any legal dispute, the platform's original document will take precedence.

2 Eligibility and Age Requirement

The following eligibility requirements must be met to create an account and use wilaot365 services:

• You must be 21 years of age or older.
• You must be located in a country or region where online gaming is not prohibited by law.
• You must provide honest, complete, and accurate registration information.
• Your account must be for personal use and registered in your own name.

3 Account Registration and Verification

3.1 Registration Process

To become a member of wilaot365, you must create an active account. During registration you are required to provide accurate personal information, including your full name, date of birth, phone number, and a valid email address.

Only one account per person is allowed. Operating multiple accounts will be considered a violation of these terms and all accounts may be suspended.

3.2 Identity Verification (KYC)

wilaot365 follows a Know Your Customer (KYC) policy. The following documents may be requested before processing a withdrawal or during a security review:

• A clear copy of your National ID (NID) or passport.
• Proof of ownership of your mobile banking or bank account.
• Additional address verification documents if required.

Withdrawal requests may be delayed until the KYC process is complete. If valid documents are not provided, wilaot365 reserves the right to restrict the account.

3.3 Account Security

You are solely responsible for keeping your account password and login details confidential. If you notice any suspicious activity on your account, notify our support team immediately.

4 Deposits and Withdrawals

4.1 Deposit Rules

The following methods are available for depositing funds at wilaot365: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳300.

Deposits must come only from your own mobile banking or bank account. Deposits from third parties are strictly prohibited and may result in the transaction being reversed and the account suspended.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 10 to 45 minutes, though the time may vary depending on the banking method used.

Withdrawals will be returned to the same method used for the deposit, unless a different arrangement is approved under specific circumstances.

• Minimum deposit: ৳300 (per method).
• Minimum withdrawal: ৳1,000.
• Standard withdrawal time: 10-45 minutes.
• KYC verification must be completed before withdrawal.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members may receive a 100% welcome bonus on their first deposit, up to a maximum of ৳20,000. For example:

• If you deposit ৳1,000 → bonus ৳1,000 → total balance ৳2,000.
• If you deposit ৳42,000 → bonus ৳20,000 → total balance ৳62,000.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 25 times (25x). This means you must wager 25 times the bonus amount before it can be withdrawn. For example, if you receive a ৳1,000 bonus, you must complete a total of ৳25,000 in bets.

5.3 General Bonus Terms

• A bonus may only be claimed once per account.
• Creating multiple accounts to take advantage of bonuses or promotions is strictly prohibited.
• wilaot365 reserves the right to modify, suspend, or cancel any promotion.
• Expired bonuses will be cancelled automatically.
• Separate terms may apply to free spins or other bonuses and will be stated in the relevant offer.

6 Betting and Gaming Rules

Each game on wilaot365 has its own specific rules, which are described in detail on the relevant game page. The following general rules apply to all games:

• Minimum and maximum bet limits are set separately for each game or event.
• Once a bet is confirmed, it cannot be changed or cancelled.
• If a technical error affects the outcome of a game, the relevant round or bet may be considered void.
• wilaot365 is not responsible for any issues caused by internet disconnection during live dealer games.
• In sports betting, if a match or event is cancelled, the bet will be refunded.

6.1 Fair Play Policy

wilaot365 is committed to providing a fair and transparent gaming environment for all players. Our games are operated using software from accredited game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others.

7 Prohibited Activities

The following activities are strictly prohibited on wilaot365 and may result in account suspension or permanent closure:

• Using the platform for money laundering or illegal financial activities.
• Creating multiple accounts to claim bonuses or promotional benefits.
• Using software, bots, scripts, or any other automated tools to operate games.
• Attempting to hack, manipulate, or interfere with system security.
• Coordinated betting or collusion against other players.
• Depositing funds using a third party's account.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Harassing, threatening, or abusing other users.

For any of the above violations, wilaot365 may immediately suspend the account, confiscate the balance, and take legal action where applicable.

8 Account Suspension and Closure

8.1 Suspension by wilaot365

wilaot365 reserves the right to temporarily or permanently suspend any account without prior notice in the following circumstances:

• Violation of any provision of these terms.
• Suspicion of fraudulent or deceptive activity.
• Failure to complete KYC verification or provision of false information.
• Suspicion of money laundering.
• Direction from a regulatory authority.

8.2 Account Closure by Member

You may request to close your account at any time by contacting our support team. Before the account is closed, any pending bets will be settled and the remaining balance will be eligible for withdrawal, subject to these terms.

9 Privacy and Data Protection

wilaot365 treats the protection of your personal information as a top priority. Our platform uses SSL encryption to keep your financial transactions and personal data secure.

Full details of how your personal information is collected, processed, and stored can be found on our Privacy Policy page.

• Your information is never sold to any third party.
• Information is not shared except where required by regulatory or legal obligations.
• You may request access to or correction of your personal information at any time.

10 Limitation of Liability

wilaot365 accepts no liability for the following:

• Loss caused by technical failures, internet disconnection, or server issues.
• Problems caused by your device or network.
• Failure of third-party services such as payment gateways.
• Unauthorised third-party access to your account — if you fail to keep your login details secure.
• Financial loss resulting from your gaming activity.

wilaot365's total liability will under no circumstances exceed the value of the transaction in question.

11 Responsible Gaming

wilaot365 believes that gaming is a form of entertainment and should be enjoyed responsibly. We care about the wellbeing and financial safety of our members.

• You can set daily, weekly, or monthly deposit limits on your account.
• If needed, you can request a temporary Self-Exclusion on your account.
• Never bet with borrowed money.
• Do not consider gaming as a source of income.

For detailed information, tools, and support on responsible gaming, please visit our Responsible Gaming page.

12 Dispute Resolution

12.1 Filing a Complaint

If you have any issue or dispute, please contact us first through our 24/7 live chat support or by email. We will make every effort to resolve your complaint within 72 hours.

12.2 Escalation Process

If you are not satisfied with the initial resolution, you may escalate the matter to the senior support level. In all dispute resolutions, wilaot365's final records and server logs will be considered the authoritative source of information.

13 Changes to Terms

wilaot365 reserves the right to modify, add to, or remove these terms and conditions at any time. In the case of significant changes, members will be notified by email or by displaying a notice on the site.

If you continue to use the site after the updated terms and conditions are published, this will be considered acceptance of the new terms. If you do not accept the new terms, you must stop using your account.

14 Contact

If you have any questions, comments, or concerns about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week.

Our support team is able to provide assistance in Bengali and is committed to answering your questions as quickly as possible.

For more information, please see our FAQ page, Privacy Policy, and Responsible Gaming page.